Shipping policy
We ship Australia-wide from our warehouse in Riverwood, NSW. When you enter your address at checkout, you’ll see the delivery options available for your area and order.
Free Delivery over $49 by Australia Post
Orders of $49 or more ship free to all capital cities and most major regional centres, including Newcastle, the Central Coast, Wollongong, Canberra, the Gold Coast, the Sunshine Coast, Geelong, Ballarat, Hobart, Launceston and Perth.
Orders under $49 to these areas have a flat shipping fee of $9.95.
Parcel Lockers and PO Boxes accepted.
Free Next-Day Delivery in Sydney over $299
Spend $299 or more and live within about 30 km of the Sydney CBD, and we’ll deliver your order to your door for free, the next business day. We will text you before arrival and leave at your door if you aren't home. If you’re eligible, this option appears automatically at checkout.
Regional delivery: $14.95 by Australia Post
For regional and country areas of NSW, VIC, QLD, SA and Tasmania, we charge a flat $14.95 on all orders. Some bulky items aren’t available in these areas - see below.
Parcel Lockers and PO Boxes accepted.
Bulky items
Some heavy or oversized items, such as cat litter, cat litter boxes, and cat trees, can only be delivered to metro areas of NSW, ACT, VIC, QLD and SA. They’re not available for regional addresses, Western Australia or Tasmania. If no shipping option appears at checkout, please contact us for a quote.
Areas we don’t currently deliver to
- Northern Territory
- Regional and remote Western Australia (outside the Perth metro area)
- Norfolk Island, Christmas Island and the Cocos (Keeling) Islands
Dispatch and tracking
Orders are usually dispatched by next business day for most items. You’ll receive a tracking link by email as soon as your order is on its way.
Pick up
You can collect your order from our Riverwood warehouse by appointment. Contact us to arrange a time.